I test currently the service and Software with my iMac5k. So i was coming to your website to find a better provider, but could not find any better one, not yet. I signed up because I was using it with school. After a couple of months I transferred everything to Microsoft Onedrive. I do not like companies that do business this way. A simple reminder that your renewal is coming up is all that it would take from a legitimate company who cared about keeping customers.
There is not phone number to call. Hi Jeff, I had the same thing happen to me. I had just lost my job at the time of their silent renewal and it took a serious chunk out of my remaining savings. The downside seems to be a lack of file versioning keeping old versions of your files, or deleted files in a trash folder. I liked that about sugarsync, and used it often. I was a paid customer over a year. I ran into several situations where SugarSync claimed I was all synced up but files were out of what between the local client and the server.
I could modify files, backup, and still the server would not get the modified versions. All this lead to yet another interaction with support, who takes days to respond and are quite unhelpful. I have one question that is important to me. Does SugarSync allow to edit a word document while you have it open on the cloud?
If yes, does the edited document update automatically back to the source computer in my instance my desktop? Does the mobile version of SugarSync support the above? In a sense, yes. If you open the same file in more than one place, Sugarsync will create one version for each place it was open. You will have to manually merge the multiple docs into a single one and delete the other copies to get a unified edited document.
This is unlike editing a Word doc on One Drive both by Microsoft where the edits in the Word docs are automatically merged by Word.
In the beginning I was thrilled with SS, but each year they slip down lower and lower in support and they keep creeping up in cost. Sadly, its not. Often it takes 15 minutes or more to reach a human and then its hit or miss whether that human is well trained.
There are many great things about SugarSync but they are slowly dwindling. The service is okay, but just try to cancel your account. Signing up is easy, but they really make it a struggle to cancel.
I have been using SS for years and am very happy with it. One feature that has been a life saver for me is being able to send someone a URL to share a file. At least 50 times, I have been in a taxi, restaurant, or out of the country and I need to give access to important files.
SS allows me to create a URL and email it to my colleague without sending the file itself. Also, just got a new Mac laptop. I love being able to edit text files right in the mobile app editor needs work — or swipe through a folder of photos as if they were local. Family is always surprised I can pull up an old photo in a heartbeat.
Imagine losing your personal photos? The only gripe I had was years ago after first installing it at home… Underpowered PC was consumed trying to upload files… Seemed to take days.
They make it very difficult for customers to cancel their service. Despite being an internet company, you cannot cancel directly from the site. Great support. Really not complex — and their pricing reflects the quality of the product.
I use this product because my data are important to me and I feel safe. That card had been changed due to fraud but I decided not to update the card number and replied that I wanted to discontinue. I deleted sugarsync from my computer and forgot about it.
Then recently, I discovered that they were still charging me. So I contacted them right away and was informed even though they told me they were discontinuing my account, they kept billing me, and that was they way they do it. I told them I thought that their integrity was off to send a cancellation notice without a restatement notice.
I requested a refund of at least half the time of over-charging 6 months , thinking I had some fault in letting it go on so long. Been using for a 1 person small business for years. Overall a great service.
Being able to back up any folder with a right click compared to moving files to 1 folder is why this is the best solution for me. A quick right click allows you to send a public read only link or a shared link where individuals can read and write to your computer.
Only compliant is the uploads are sometimes slow and it makes my mac fan run way too often. Really like the service though.
Oh, it also saves multiple versions of files, so if you overwright something by mistake, you have multiple versions in the cloud. The above review does not seem to mention these intracies. Writing on ipad so excuse errors. Their cancellation policy stinks. This is very poor customer service, bordering on a scam. Do not use this company. They have been very helpful in such cases and in fact, have taken advice and implemented features that were needed based on feedback.
Do you have any idea. I will then cancel my plan using the 4 hour window only on weekdays that they allow — what a scam to make it so difficult to discontinue. I intend to ask for a refund for months not used, if this is denied, I will have my bank reverse the charges. Our company has been using SugarSync for over 4 years and counting. We used to have an in-house server where 3 employees would connect to access shared files during work production.
Ever employee installs SugarSync on their company and connects to the folders that are shared. Any deletions go into SugarSyncs global trash for recovery if needed. Honestly, it has allowed our company to go mobile the past 4 years and we have since let go of our physical office and employees have moved home to their home offices.
Works flawlessly. Good article but I believe For the most part, you missed the main thing that makes SugarSync unique. This is paramount for anyone that keeps a clean and organized device.
The other very unique feature is that each device does NOT have to mirror all the other devices… you select what files you want to sync on each device individually. So, I have my desktop and laptop synced exactly, yet I only have a few of those files synced on my phone. My iPad has a few more than the phone, and my surface has even more than those two mobile devices, but not everything the desktop and laptop have.
These two features are what makes sugarsync stand apart. Jimmy Flemming, your comment decided the matter for me. Your emphatic and incisive response to the reviewer got my attention and your spot-on address of the subject met my need.
Not that the competition lacks advantages, but now I clearly see how to argue rationally in favor of SugarSync over exactly DropBox as collaboration tool for the use of our small advertising agency. Thanks for commenting! Sugarsync is great …. But we here just pick out the one greatly cut our time on doing this. And most of the users prefer an efficient solution especially when they have to deal with dozens of files at one time, on everyday.
The best one is always the easiest one. How about you? Connie has been writing for Mac productivity and utility apps since Each review and solution is based on her practical tests, she is aways energetic and trustworthy in this field.
Free Download Buy Now. Connie Wisley April 27, 3. In this tutorial, I only talked about how to move files from SugarSync to another cloud drive in MultCloud. In fact, this multi-cloud management application has many management operations, such as create folder, delete files, preview pictures, pdf, even including Cloud Sync which can sync cloud drive and backup data across clouds, etc.
All in all, MultCloud is a great app that will help you a lot! By Delores Sep 16, 3 mins read. By Delores July 29, 3 mins read. By Delores Aug 24, 3 mins read. Sync two clouds or directories in two clouds through two-way sync or one-way sync.
Combine multiple cloud storages into one and manage them like in Windows explorer. Posted by Ricardo September 15, 2 mins read. SugarSync vs.
MultCloud is a free Cloud online application that manages multiple Clouds and transfers data across data. More functions of OneDrive can be exposed by MultCloud.
You can sign up to experience it.
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