Thanks for your feedback. Please select one feedback option. Print these instructions. Need more help? It is recommended to use the Cloud desktop app in these cases:. How do I download all the files from cloud to PC? How do I save photos in the cloud to my computer or flash drive?
Your mobile phone puts your digital life in your pocket Verizon Cloud backs up your contacts, photos, videos, music, documents to secure cloud storage, so you don't need to lose your important content if you lose your phone. It even makes sure nothing gets left behind when you move to a new phone.
Verizon offers affordable monthly plans if you need additional storage. Necessary Necessary. Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously. The cookie is used to store the user consent for the cookies in the category "Analytics". The cookies is used to store the user consent for the cookies in the category "Necessary".
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Community Forums. Home support overview. Fios Internet. Home Phone. Speed Test. Download My Fios App. Contact us. Sign in. Choose your cart Mobile solutions. Home solutions. Have a phone you love? Line must remain active for 45 days. See vzw. Page contents. Verizon Cloud FAQs. About Verizon Cloud Expand All. What is Verizon Cloud? Who is eligible for Verizon Cloud? What types of files can I store in Verizon Cloud? How much does Verizon Cloud cost and what are my storage options?
Can I enroll in a free trial of Verizon Cloud? Can I share my Verizon Cloud storage with other users? Notes: Each line can only be subscribed to one storage option, either shareable or individual storage. Only the Account Owner can sign up for a shareable storage option. How do I get Verizon Cloud on my phone, tablet or computer?
Notes: Backup and sync of content on your mobile phones and computers is available only with the Unlimited or 2 TB Cloud storage options.
Only the Account Owner or Account Manager can sign up for a shareable storage option. Managing content in Verizon Cloud Expand All. How do I back up my content with the Verizon Cloud app? This access allows Verizon Cloud to automatically back up photos when your location changes.
Your location information will never be stored. Allow Verizon Cloud access to your content e. This is particularly important after installing iOS 14, which has more granular levels of permissions. We recommend you give Verizon Cloud access to "All Photos" in order to ensure that these photos and videos are backed up.
Can I use Verizon Cloud to transfer my content from my old phone to my new phone? Yes, follow the below instructions on both your old phone and your new phone at the same time: Download and open the Verizon Cloud app. Tap the Menu icon in the top left corner. Tap Content Transfer. Follow the onscreen prompts on both phones to transfer your content to your new phone. How do I sync my contacts using Verizon Cloud?
How do I manage the content backed up from other devices on my Verizon Cloud account? You can't access content uploaded from any other user sharing your storage plan, unless they put it in the shared folder. Single-line storage: When you access your Verizon Cloud account, you can only see the content uploaded by or synced with your line. You can't view the cloud content for all of the devices on your account at once, even as the Account Owner.
To access the content stored in the cloud for another device, you have to sign in to My Verizon using that device's username and password. How do I sync my videos to Verizon Cloud on an Apple mobile device?
How do I manage my text messages and call logs in Verizon Cloud? How many of my text messages will sync to Verizon Cloud? When I delete something from my phone, tablet or computer, will it be saved in Verizon Cloud? By default, if you delete the following file types from your device, they will still be saved in the cloud: Pictures Videos Songs Documents If you delete the following files types from your device, they will also be deleted from the cloud: Contacts Text messages Call logs Note: By default, if you delete a contact through the Verizon Cloud page in My Verizon, that contact will also be deleted from your phone.
How do I get my contacts on my new phone from Verizon Cloud? How do I download content from Verizon Cloud? You can download content to your: Phone: Restore all content in your Verizon Cloud account Download content by selecting one or more files at a time Computer: You'll be able to download content when you first install the Cloud app on your computer. Will I use wireless data to upload or download files on my device with the Verizon Cloud app?
What are Verizon Cloud storage and file size limits? I don't see some of my files in the cloud. Does Verizon Cloud back up from certain locations on my phone, tablet or computer?
Yes, Verizon Cloud backs up from multiple locations depending on the device type. Where are files stored on my phone, tablet or computer when I download them from Verizon Cloud? Can I create albums or playlists using Verizon Cloud? Is there any type of content that I shouldn't store on Verizon Cloud?
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